Security and Transparency

srd9's Privacy Policy

srd9 is always committed to collecting, using, and protecting your personal information — learn how we safeguard your privacy.

Last Updated: January 2026

Introduction and Scope

1

Purpose of This Policy

srd9 (referred to herein as "we", "our", or "the platform") operates a safe and transparent online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect from you through our website srd9.cam, how we use it, who we share it with, and how we keep your information secure.

This Policy applies to srd9's website, mobile version, and all related services. By using our platform, you consent to the terms of this Policy. If you disagree with any terms of this Policy, please refrain from using our services.

This Policy may be changed or updated at any time. In case of changes, we will note the latest date on this page, and you will be notified through your registered contact method for important changes.

Data Collection Provisions

2

What Information We Collect

At various stages of account registration, service use, and platform activity on srd9, we may collect the following types of information:

2.1 Information You Provide Directly

When you register with us or use our services, you voluntarily provide the following information:

  • Full name (in Bengali or English)
  • Date of birth (for age verification — only for users aged 21 or above)
  • Email address
  • Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
  • Identity document details (national ID or passport number for KYC verification)
  • Transaction history and amounts

2.2 Information Collected Automatically

Some information is collected automatically when you visit our website:

  • IP address and device identification information
  • Browser type and version
  • Operating system information
  • Time spent on the website and pages visited
  • Referral source (where you came from before reaching our site)
  • Cookie and session data

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may collect limited information from trusted third-party sources. This information is used solely to ensure security and legitimacy and is not used for any marketing purposes.

Data Use and Processing

3

How Your Information Is Used

srd9 uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

  • Creating, verifying, and maintaining your account
  • Processing deposits, withdrawals, and transactions
  • Providing bonuses, rewards, and VIP benefits
  • Managing gaming history and account balance

3.2 Security and Compliance

  • Preventing fraud, money laundering, and other illegal activities
  • Age verification (to confirm 21+)
  • Conducting KYC (Know Your Customer) processes
  • Enforcing responsible gaming policies

3.3 Service Improvement and Personalization

  • To personalize your website experience
  • To provide relevant game and promotion recommendations
  • For the technical development of the platform

3.4 Customer Support and Communication

  • Providing assistance through live chat
  • Sending necessary information and notifications by email
  • Communicating important account-related updates

Important: We do not sell, rent, or transfer your information to third-party advertisers without your consent.

Data Sharing and Disclosure

4

Sharing Information with Third Parties

srd9 may share information with third parties in limited circumstances and subject to strict terms. Those circumstances are described in detail below:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical support, and security services. These partners are given access only to the information necessary to provide their specific services and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be disclosed due to legal obligations in the following cases:

  • Court orders or lawful government directives
  • Investigations related to financial fraud or money laundering
  • To protect our legal rights or those of third parties

4.3 Business Restructuring

In the event of a company merger, acquisition, or restructuring, information may be transferred. However, the terms of this Policy will always remain in effect and you will be duly notified.

srd9 never sells your personal information, never shares it with third-party advertising networks, and does not use it for any commercial purpose without your permission.

Cookie Policy

5

Cookies and Tracking Technologies

Cookies and similar technologies are used on the srd9 website to improve your experience and ensure service quality.

5.1 Types of Cookies

  • Essential Cookies: Necessary for maintaining login sessions, ensuring security, and keeping core services running. These cannot be disabled.
  • Functional Cookies: Used to save your preferences, language settings, and personalized experience.
  • Analytical Cookies: Help analyze website usage and improve service quality.

5.2 Cookie Controls

You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect the proper functioning of some website features. By continuing to use our services, you consent to the use of essential cookies.

Data Protection Measures

6

Security and Storage

srd9 applies industry-standard technical and administrative safeguards to ensure the security of your personal information.

6.1 Technical Safeguards

  • SSL/TLS encryption — encryption technology used for all data transfers
  • Password hashing — your password is never stored in plain text
  • Firewall and intrusion detection systems
  • Regular security audits and vulnerability testing
  • Two-factor authentication (2FA) support

6.2 Data Retention Period

We retain your information for as long as necessary to meet legal obligations and provide services. Even after an account is closed, financial transaction records may be retained for a set period in accordance with regulatory requirements.

6.3 Response to Security Breaches

In the event of a data breach or security incident, we will promptly notify the relevant authorities and inform affected users as quickly as possible. Our security team operates under continuous monitoring.

Your Rights

7

User Privacy Rights

As a user of srd9, you have the following rights:

7.1 Right to Access Information

You may request at any time what information we hold about you. We will provide you with a copy of that information within the designated timeframe.

7.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request a correction. We will verify the accurate information and update it promptly.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, this request may not be fully fulfilled in cases involving legal obligations, unresolved transactions, or ongoing investigations.

7.4 Right to Object to Processing

You may object to certain uses of your information at any time and withdraw your consent, particularly in the case of marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us:

We will respond within the designated timeframe after receiving and verifying your request.

Minors and Responsible Gaming Policy

8

Age Protection and Responsible Gaming

srd9 strictly prohibits anyone under the age of 21 from using the platform. We ensure the protection of minors through the following measures:

  • Mandatory age verification process at the time of registration
  • Requesting identity document verification in suspicious cases
  • Immediate account closure upon detection of a minor's account

To learn more about responsible gaming, read our Responsible Gaming page.

If you believe a minor is using our platform, please notify our support team immediately: [email protected]

Policy Updates and Contact

9

Policy Updates and Contact Us

9.1 Policy Update Process

srd9 may update this Privacy Policy from time to time. For any significant change to the Policy:

  • The "Last Updated" date on this page will be changed
  • A notification will be sent to your registered email for important changes
  • Continuing to use the platform after any changes will be considered as your acceptance of the new policy

9.2 Contact

If you have any questions, concerns, or complaints about this privacy policy or the processing of your information, please contact us:

Our privacy team is committed to responding to your requests properly. We take every request seriously and strive to provide a resolution within the specified time.

This privacy policy should be read together with srd9's Terms and Conditions and Responsible Gaming Policy. Together, these documents form the complete legal framework for using our platform.