srd9 Terms and Conditions

1. Definitions and Scope

These terms and conditions ("Terms") apply to every individual ("User" or "Member") who uses the srd9 platform and all related services. By accessing the srd9 website or using any service, you give your full agreement to these Terms.

The key terms used in this document have the following meanings:

• "Platform" means srd9's website, mobile site and all associated digital services.
• "Member" means any user registered on the platform.
• "Account" means a member's personal profile on srd9.
• "Balance" means the total funds held in an account.
• "Bonus" means additional credits or rewards given as a promotional benefit.
• "Bet" means a wager placed on any game or event.

These Terms apply under Bangladesh Standard Time (BST, UTC+6). In the event of any dispute, the Bengali version of these Terms shall be considered final.

2. Account Registration

Providing accurate and complete information is required to open an account on srd9. An account created on the basis of false or incomplete information may be cancelled at any time.

2.1 Registration Requirements

• Each individual may open only one account — multiple accounts are strictly prohibited.
• The name, date of birth and contact details provided at registration must be accurate.
• It is the member's responsibility to keep their account password confidential.
• An account may not be transferred or rented to anyone else.

2.2 Identity Verification

srd9 may at any time ask a member to submit identity documents, proof of address or payment method documents for identity verification (KYC). Withdrawals may be held until verification is complete.

3. Eligibility and Age Limit

The srd9 platform is intended only for those aged 21 or older. It is strictly prohibited for anyone under 21 to open or use an account.

• If a member registers by providing a false age, their account will be cancelled immediately and deposited funds may be forfeited.
• srd9 maintains age verification measures to prevent access by minors.
• If a parent or guardian suspects that their child is using this platform, please contact support immediately.

In addition, this platform may not be used from any country or region where online gaming or betting is prohibited by law. It is the member's own responsibility to be sure of their legal status.

4. Deposits and Withdrawals

4.1 Deposits

Funds can be deposited on srd9 via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳200.

• Deposited funds are generally credited to the account instantly.
• If a deposit does not go through for any reason, contact support with proof of the transaction.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are usually processed within 30 minutes to 3 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Additional verification may be required for unusual or suspicious transactions.
• Withdrawals may be temporarily unavailable during system maintenance.

5. Bonuses and Promotions

srd9 offers a welcome bonus of 120% on the first deposit up to ৳5,000. This bonus can be earned and used in accordance with the following terms.

5.1 Wagering Requirements

The wagering requirement to claim the welcome bonus is 25 times (25x) — meaning the total bonus amount must be wagered 25 times before a withdrawal can be made.

• Specific game categories and time limits may apply for completing the wagering requirement.
• The bonus balance cannot be withdrawn directly — only winnings after the wagering requirement is met are withdrawable.
• Multiple bonuses cannot be active at the same time.

5.2 Other Promotions

• Each promotion has its own terms, which are set out in detail on the promotions page.
• srd9 reserves the right to change, suspend or cancel any promotion at any time.
• Abuse of bonuses or attempting to claim bonuses through multiple accounts is a punishable offence.

6. Betting Rules

All games and betting activities on srd9 are conducted fairly and transparently. Each game has its own rules, which can be viewed when the game loads.

• A bet that has been confirmed cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, the relevant bet may be cancelled and the stake will be returned.
• In sports betting, if an event is postponed or cancelled, settlement will follow srd9's established policy.
• If incorrect odds are displayed due to a system error, the relevant bet will be considered void.
• srd9 is not responsible for losses caused by internet disconnection.

srd9 uses proven Random Number Generation (RNG) technology to ensure the fairness of all game outcomes.

7. Prohibited Activities

The following activities are strictly prohibited and violations may result in account cancellation as well as legal action:

• Creating or operating multiple accounts.
• Money laundering or depositing funds from illegal sources.
• Using bots, automated software or artificial intelligence to play games.
• Exploiting system vulnerabilities or technical errors.
• Bonus arbitrage or systematic abuse of bonuses.
• Coordinated cheating in collusion with other members.
• Any attempt to hack the platform or gain unauthorised access.
• Operating an account using a false identity or another person's information.

8. Account Suspension or Closure

8.1 Suspension by srd9

srd9 may suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraudulent or deceptive activity.
• Failure to submit identity verification documents.
• The need to comply with regulatory or legal requirements.

8.2 Closure by the Member

Any member who wishes to close their account may contact support. The opportunity to withdraw any eligible balance will be given before the account is closed. For self-exclusion, please visit the Responsible Gaming page.

9. Privacy and Data

srd9 is committed to protecting the privacy of members' personal information. Full details of how data is collected, stored and used are provided in the Privacy Policy.

• Information provided at registration is used to improve services and ensure security.
• Information may be provided to authorities if required for legal or regulatory purposes.
• Data is not sold to third parties for commercial purposes.
• Requests to access, correct or delete a member's data can be made through support.

10. Responsible Gaming

srd9 believes that gambling is a form of entertainment, but it carries a risk of addiction. We encourage all members to play responsibly.

• Members can set their own daily, weekly or monthly deposit limits.
• Temporary or permanent self-exclusion is available.
• If you feel that gambling is having a negative impact on your life, please seek help.

Visit the Responsible Gaming page for detailed tools and support. srd9's support team provides assistance in Bengali 24/7.

11. Limitation of Liability

srd9 provides its services on an "as is" basis. srd9 accepts no liability in the following cases:

• Losses caused by internet disruption or technical errors.
• Issues with the member's own device or software.
• Issues or errors on the part of third-party game providers.
• Account damage caused by unauthorised access — where the member has been negligent in protecting their password.
• Force majeure circumstances (natural disasters, government orders, etc.).

In any circumstance, srd9's maximum liability will be limited to the current balance held in the member's account.

12. Dispute Resolution

If a dispute arises, follow the steps below:

• First, contact the support team via live chat or email.
• Provide a detailed description of the issue, screenshots, and transaction details.
• The support team generally provides a resolution within 48 hours.
• If a direct resolution is not reached, the matter will be escalated to higher management.

srd9's decision will be considered final unless clear evidence is found that the decision was incorrect.

13. Changes to Terms

srd9 reserves the right to modify these rules and terms at any time. In the case of significant changes, members will be notified via email or platform notifications.

• Continued use of the platform after any changes will be considered acceptance of the new terms.
• New terms will take effect from the date of publication.
• Previous versions will be retained and provided upon request.

Members are advised to visit this page regularly to stay informed about updates.

14. Contact

If you have any questions or concerns about these rules and terms, contact srd9 through the following:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali through the platform.

For more information, visit the FAQ, Privacy Policy, and Responsible Gaming pages.